Book an appointment

Call 01283 777070 (main number) or 01283 735905 (alternative) to arrange an appointment. Our opening hours are:

Monday 8.30am – 4.30pm
Tuesday 9.15am – 2.45pm (Term time only)
Wednesday 9.30am – 8.30pm
Thursday 9.00am – 8.30pm
Friday 8.30am – 5.00pm
Saturday 9.00am – 12.00 noon (Check availability)

Patients are normally offered an appointment to be seen within 48 hours. Urgent requests or treatment from Doctors are usually seen on the same day.

Wellbrook Medical Centre, Hilton

Appointments now available for Private (pay as you go or insurance) clients.

home visits

A home visit service is available in some circumstances. Please enquire at the clinic for specific prices.

length of appointments

The first session usually takes about 45 minutes, although this varies as each patient is individually assessed and a personal treatment plan is developed for you. Subsequent sessions are usually 30 minutes.

cancellations

If you are unable to attend for an appointment or wish to change it please give at least 24 hours notice. We reserve the right to charge for missed appointments or late cancellations.

being accompanied

You may be accompanied by a friend or relative or another member of our staff during your treatment if you so wish. Please let the receptionist or your therapist know, otherwise they will be excluded as we strictly observe a code of patient confidentiality. You can read our Consent and Chaperoning Policy here.

viewing your clinical records

If you wish to look at your clinical records at any time, please make a separate appointment with your therapist. For further information please read our Access to Clinical Records Policy.

complaints

We have in place a complaints procedure which is there for you to use if you have a complaint about any part of your visit to the clinic. Please write to your therapist or telephone to arrange a time to speak to her/him. The complaint will be thoroughly investigated and you will be kept fully informed of the outcome. In some circumstances it may be appropriate to contact the Practice Principal / Director.

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